We are lucky to live in Australia - a country which, compare to the rest of the world, has been relatively successful in containing and preventing the spread of Covid-19.  When the pandemic first started in 2020, we implemented one of the industry's most generous refund policies to allow couples to deal with the unprecedented situation. In the past year, we have continued to deal with outbreaks, lockdowns and restrictions. By now, we have seen a pattern of what the restrictions are likely to involve. We feel that it is now time to revise our Covid-19 refund and rescheduling policy to reflect what we have learned from the past 15 months.

This "Covid-19 refund and rescheduling policy - updated 1 July 2021" will come into effect on and from 1 July 2021, and supersedes the refund and rescheduling policy we published on 14 July 2020, for all bookings made on or after 1 July 2021.

If you have paid a wedding day / special event deposit before 30 June 2021, the old policy continues to apply.

(1) Weddings postponed due to government health orders

If your wedding must be cancelled due to government health orders specifying no wedding is to proceed, you will be able to reschedule your booking to any date within the next 24 months.

This rescheduling will be subject to our availability, so please work with us before you confirm the new date. We will need to be flexible and we may need to send you a different stylist than originally allocated. Regrettably, we cannot offer a refund if you choose a new date that we have no stylist available.

There will be no limit to the number of times you may postpone your wedding due to government-imposed restrictions.  If government health orders do not allow your wedding to proceed on the new date, we will continue to work with you to find another date (within 24 months of that new date) until your wedding is finally held.

By now, couples planning for their weddings would all be contemplating the possibility of postponement, and to be fair for our team members we will not continue to offer refunds (full or partial) by reason of government health orders, unless the legislation requires otherwise.

(2) Weddings postponed due to restrictions on number of guests and/or venue size

If any government health orders in force do not prevent your wedding to proceed, but:

• limit the number of guests to a maximum of 100 guests or under, unless both of us agreed on a different number at the time of your booking; or
• limit the venue capacity so that you cannot hold the wedding at that venue,

and because of this you would like to postpone the wedding, then we will happy to reschedule your booking once to a date within the next 12 months.

This rescheduling will be subject to our availability, so please work with us before you confirm the new date. We will need to be flexible and we may need to send you a different stylist than originally allocated. Regrettably, we cannot offer a refund if you choose a new date that we have no stylist available.

We will not continue to offer full or partial refunds in this circumstance, unless the legislation requires otherwise.

(3) Weddings postponed for any other reason

If you would like to reschedule or cancel the wedding day booking for any other reason, then our standard booking terms and conditions will apply.

Unless the wedding couple resides interstate or overseas, we will no longer be accepting reasons such as border closure to request refund or reschedule, as the border has been closed for the past 15 months.

(4) Other special events

If you have booked for a special event makeup, such as school formal or black tie event, and the event organiser postpones or cancels the event due to government restrictions or Covid-19 concerns, then you may either:

• reschedule the booking to a later date; or
• credit the payment towards your next booking.

(5) Trials

All trials will proceed unless the relevant area is in lock-down, or we are legally required to cease providing our services. In this case, you may choose to either:

• reschedule the trial to a later date; or
• credit the amount paid towards your special event or wedding.

Our COVID-19 refund and rescheduling policy gives you more certainty than many suppliers in the industry in response to Covid-19. This policy will allow us to continue with our operations and provide quality services to our community as a small business.

If you would like your individual circumstance to be considered, please let us know at the time of booking so that we can discuss how we can accommodate your specific needs. It is important to have these discussions before you confirm the booking, so we are all on the same page early in the process. Please reach out if you would like to talk to us about your wedding and how we can help with your planning.

Stella x
Owner / Principal stylist